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Terms of Service

Terms of service

Literature Store Terms and Conditions

 The minimum Credit Card order is $5-00.

 The maximum Credit Card order is $1,000-00

  • Literature orders will only be accepted from within New Zealand.
  • All prices include GST and prices may be subject to change without notice.
  • A shipping and handling fee is charged on all orders and detailed separately on your invoice.
  • If paying by Credit card a credit card processing fee will also be charged.
  • Payment must be in New Zealand Dollars.
  • Payment in full of the invoice amount is required before your order will be sent to you.
  • Payment may be made by direct credit, internet banking, credit card, cheque or cash.
  • In all cases payment details must include your name, Order Number and Order Date.
  • We do not guarantee that all items will be in stock. We will advise you if a product ordered cannot be supplied.
  • We will endeavour to dispatch your order within 48 hours of receiving payment.
  • We will use an overnight courier to deliver your order to the delivery address detailed on the order.
  • The New Zealand General Service Office of Alcoholics Anonymous Inc abides by the Fair Trading Act and the Consumer Guarantees Act.


  • You should check your order for any damage immediately upon receipt.
  • If any items are damaged, please make a claim directly to the courier company that delivered your order.


  • A return of any item ordered is subject to:
  • All requests for the return of items will be considered on a case by case basis.
  • Any requests for returns must be made within 10 days of dispatch of your order and include your Invoice Number.
  • No credits/refunds will be processed unless the item has been received back by us and is unused and in mint condition.
  • Any credit/refund will only extend to the value of the item(s) returned.
Goods must be returned to:
Unit 2, 30 Downer Street
Hutt Central
Lower Hutt 5010

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