How to shop with AA NZ.

Before You Place Your Order With AA Please Read This Disclaimer

• Please note that our links do not constitute endorsement of any company.

• To complete payment of this online order we need to enter a secure payment site. This allows you to complete the transaction within a secure environment.

• Our e-commerce policy is governed by Alcoholic Anonymous  World Service (AAWS) agreements and copyright legalities which we are obliged to observe.

• We only sell  literature which is available in the current GSO NZ  literature catalogue, to buyers within New Zealand.

HERE ARE OUR TRADING TERMS WHEN BUYING AA LITERATURE FROM NZ AA

• Orders: Courier overnight will deliver your goods to the delivery address provided.
• Orders: Credit card payments will incur a small credit card processing fee.
• Orders: Dispatch of orders is usually within 48 hours of receiving payment.
• Orders: Literature orders are only  accepted from within New Zealand.
• Orders: Maximum Credit Card order is $1,000.00.
• Orders: Minimum Credit Card order is $5.00.
• Orders: No Guarantee all  items are in stock. We will advise you if this occurs.
• Orders: Payment for all orders for the invoiced amount must be made before it is sent.
• Orders: Payment may be by Direct credit, Internet Banking, Credit Card, Cheque or Cash.
• Orders: Payment must be in New Zealand Dollars.
• Orders: Prices include GST and may be subject to change without notice.
• Orders; All Orders must include your Name, Order Number and Order Date.
• Orders; Shipping  and Handling fee is payable on all orders.

NB: New Zealand General Service Office of Alcoholics Anonymous Inc abides by the Fair Trading Act 1987 and the Consumer Guarantees Act 1993 and the Privacy Act 1993.

WHAT TO DO IF YOUR GOODS ARE  DAMAGED DURING DELIVERY

• Please  check your order for any damage immediately you receive it.
• If any items are damaged, please make a claim directly to the courier company that delivered your order.

HOW YOU CAN RETURN  GOODS TO US

• Returns; All requests for return of items will be considered on a case by case basis.
• Returns; Any requests for returns must be made within 10 days of dispatch of your order and include your Invoice Number.
• Returns; No credits/refunds will be processed unless the item has been received  by us in an unused and mint condition.
• Returns; Any credit/refund will only extend to the value of the item(s) returned.

HERE’S WHERE YOU RETURN GOODS TO

• NZGSO, Unit 2, 30 Downer Street, Lower Hutt 5010

GOT A LITERATURE  QUERY?

• Email nzgso@aa.org.nz if you have any  queries regarding literature.